Listed below are my policies on how I run things. Please read. Anyone who's ever done business with me knows I stand by my work 100%. If you have any problems whatsoever, let me know! I always appreciate feedback from you guys, tips, suggestions, etc.
Contact Me
Feel free to Email me with any questions or to inquire about part availability and expected wait before you order. We do not have a business phone. This is a part time business after my regular 9-5 job and it's just me an my wife.
Ordering
Everything Is Made To Order. Please allow 1-2 weeks for order processing on regular off the shelf items. Plan on up to 12 weeks for custom furniture mods, specialty parts and customer supplied parts. I perform work based in the order in which I receive payment. Everything is made by me so my timelines are a bit extended.
International Orders
We no longer allow international orders. Commodities, products, technologies and/or services on this web site may be subject to one or more of the U.S. ITAR Export Control Laws and Regulations enforced by the U.S. Department of State, U.S. Department of Commerce, or U.S. Department of Treasury. It is unlawful and strictly prohibited to engage in overseas sales of ITAR products requiring a license without prior written approval from the U.S. State Department. Due to these Laws and Regulations we can not ship products to APO addresses. International orders placed on the site will be canceled.
Payment
You can shop at Dinzag Arms, online with confidence. We offer safe and secure credit card and electronic check transactions for our customers.
You have the option to pay by Credit Card through our secure encrypted gateway service or mail us a US Postal Money Order or Cashier's Check. No personal checks please. Even though your order may not be shipped for several weeks, your card is charged when you place the order.
When sending payment by Cashier's Check or US Postal Money Order, send to: Brian Smithwick, 4098 E. Farrand Rd., Clio, MI 48420. Do not make payment out to "Dinzag", "Mr. Dinzag" or "Dinzag Arms". Be sure to include your order # and email address. That address is also the same for sending parts for machine work and returning rental equipment.
If you would like to do a local pickup/payment, contact me & we can set up a time for you to stop by.
If you would like to add-on additional payment for something we have discussed via email, whether it's additional parts or modifications, please select the dollar amounts here until the total is correct. Then leave a brief note in the comments box in the shopping cart.
Additional Payment Amounts: - $1.00, $5.00, $10.00, $20.00, $50.00, $100.00
Shipping
Please note the amount we charge for shipping and handling, isn't just postage. It covers postage, boxes, labels, shipping service and hired help to process the orders. We typically package and ship once a week. We ship via US Postal Service with delivery confirmation. Please note: Insurance Is Not Included. We are in no shape or form responsible for the US Postal Service, especially if you live in Texas! If you would like to purchase insurance, and/or have signature required, please do so here by clicking the link(s):
$1.80 - Signature Confirmation
Insurance Cost is: - $1.50 - up to $50.00, $1.85 - up to $100.00, $2.20 - up to $200.00, $4.10 - up to $300.00, $4.90 - up to $400.00, $5.70 - up to $500.00, $6.50 - up to $600.00, $7.30 - up to $700.00, $8.10 - up to $800.00, $8.90 - up to $900.00, $9.70 - up to $1000.00
You will be automatically notified via email when your item ships. No international orders allowed!!! Note: the address you enter in the shopping cart is the address it will ship to, not the paypal address. I've had too many customers who did not update their pp account after moving, so we use whatever you typed in the cart.
Order Cancellations & Refunds
All order cancellations and returns are subject to a 15% fee. This an order cancellation fee. It includes orders that have not been shipped as well as orders that have been shipped and returned. No exceptions. If the part is defective I will do my best to correct the situation. Once I receive payment, things are set in motion and are not easily reversed. Usually I'm pretty lean on stock and order parts & supplies frequently. If I do happen to refund your money, it will be less the cancellation fee. I've had customers send payment then want to cancel a week later because they sold their firearm.
Exchanges
If you have mistakenly ordered the wrong part, I will exchange it for an item of equal value plus shipping fees, once the item is returned. If the part is found to be defective, I will exchange it free of charge. It does happen time to time, so please know I stand by my stuff 100% and we will take care of you.
Privacy
I respect your privacy! Any information collected through contacts or the ordering process is kept strictly confidential and will never be given out, sold or shared with anyone. Period.
Copyright
Everything contained on this site is to be considered property of Dinzag Arms © Copyright 2009, all rights reserved. Nothing may be copied, used or duplicated for any reason without my expressed written consent. This includes any and all designs, downloads, pictures, wording or other materials. I've put a lot of time and effort into bringing several items to market. If you would like permission to use something, all I require is for you to please ask first.